Uploading file failed!

ELN
1

Hello,

When I try to upload a file, I get an error of “Request failed: openBIS or DSS cannot be reached. Please try again or contact your admin.”
Any solution?

2

Dear @ahbayani,
this error means the request cannot reach a network port of your openBIS instance. If the error is from the script you need to asure the connectivity between where you run the script and where the openBIS is running. If the error is from browser it might be no connectivity to DSS server only. This migt be due the reverse proxy is not correctly configured or domain is not correctly set or certificate is invalid.
If you provide more details I will try to guess more.

3

Dear Artur,

Thanks for your message. I got this error when I tried to upload a file using browser. For installation, I have not changed any defaults for DSS server and I just defined a path for DSS directory. If you need more information please let me know.

4

Dear @artur.pedziwilk

I would like to know if there are any additional steps to follow after installing openBIS via source code in order to have full access and control of all its features. Unfortunately, the openBIS documentation is not easy to follow or digest for a non-expert.

5

Dear @ahbayani,
we think the easiest is to install openBIS as docker containers.
https://openbis.readthedocs.io/en/latest/system-documentation/docker/index.html

There is a quickstart prepared by us
https://openbis.readthedocs.io/en/latest/system-documentation/docker/quickstart.html

I think you do not have correctly provided the URL, what we call OPENBIS_FQDN=“local.openbis.ch” as fully qualified domain name.

Here it is described as “download-url = ${host-address}:${port}”
https://openbis.readthedocs.io/en/latest/system-documentation/configuration/optional-application-server-configuration.html

openBIS is a complex system to install and configure on server and it is accessibly as a web application through a web browser. It is not intended to install it on desktop type of computer.
That is why understanding of networking, domain and port is mandatory,

Here I have examples of deployments in docker containers

From where you can follow very basic of configuration which runs
https://production.openbis.ch/openbis/webapp/eln-lims/
or
https://early-access.openbis.ch/openbis/webapp/eln-lims/

Here is an installation from source code

I use to prepare a VirtualBox demo images to use locally for demonstration.

I think in all cases you are searching to define on what IP you bind port 443 to listen for HTTP protocol of ingress controller or reverse proxy and then tell the openBIS configuration what is that IP or domain to define the download-url parameter.

I am aware it might be no trivial for the very begginer user.

Regards,
Artur

6

Dear @artur.pedziwilk

Thank you so much for the details. Now I can upload a file via web browser, however when I try to save it I get an error of “ch.systemsx.cisd.common.exceptions.InvalidAuthenticationException: Invalid session token.” Any solution for this error?

Thank you